Privacy Policy

KitPaper ("we", "us") runs kitpaper.com and sells ClearLoop, a printable PDF system. This policy explains what we collect when you visit the site, buy the product, download your files, or contact us — and what we deliberately don't do. The summary above is the spirit of it; the sections below are the detail.

1. Who is responsible for your data

The data controller for kitpaper.com is KitPaper. You can reach us at support@kitpaper.com for anything privacy-related.

Our checkout is operated by Lemon Squeezy, which acts as the merchant of record: they are the seller shown on your receipt and are responsible for processing your payment and order data under their own privacy policy.

2. What we collect

• Order information. When you buy ClearLoop, Lemon Squeezy shares with us the details needed to fulfil your order: your email address, your name (if you provide it), your billing country (for tax), and your order details (product, amount, date, order number).
• Payment information. Your card or payment details are entered on Lemon Squeezy's secure checkout and handled by them and their payment providers. We never see or store your full card number.
• Download access. Your order email is used to send you a magic sign-in button for the download dashboard. Each button works for 60 minutes and then expires. There are no accounts and no passwords to store.
• Support messages. If you email us, we keep the correspondence so we can help you and follow up.
• Basic technical data. Like most websites, our hosting provider may keep standard server logs (such as IP address and browser type) for security and reliability.

We do not knowingly collect sensitive personal information, and the site is not built to profile you.

3. What we don't do

• We don't sell or rent your personal information. Ever.
• We don't run advertising trackers or build marketing profiles of visitors.
• We don't require an account — your email and a magic button are the whole login.
• We don't send marketing emails unless you explicitly ask for them.

4. How we use your information

• To deliver your purchase — sending the magic button, giving you dashboard access, and providing receipts and invoices via Lemon Squeezy.
• To support you — answering questions, fixing access problems, and processing refunds.
• To meet legal obligations — tax and accounting records.
• To keep things safe — preventing fraud and abuse of the download system.

If you're in the UK or EU, our legal bases under GDPR are: performance of a contract (fulfilling your order), legal obligation (tax records), and legitimate interests (support and security). Where consent is required, we ask for it.

5. Who else processes it

We share the minimum necessary with service providers who make the shop work:

• Lemon Squeezy — checkout, payment processing, the order dashboard, and the magic-button emails, together with their payment providers.
• Our website host — serving kitpaper.com.
• Our email provider — when you write to support, your message lives in our support inbox.

No ad networks. No data brokers. We may disclose information if the law genuinely requires it.

6. Cookies

The kitpaper.com pages themselves set no tracking or advertising cookies. When you go to the Lemon Squeezy checkout or dashboard, they may set cookies necessary for their service to function; those are covered by their privacy policy.

7. How long we keep it

• Order records — as long as needed for support, plus the retention periods required by tax and accounting law (which can be several years, depending on the country).
• Support emails — as long as needed to resolve your issue and reasonably follow up, then deleted.
• Magic buttons — expire automatically after 60 minutes.

8. Your rights

Depending on where you live (including under UK/EU GDPR and California's CCPA/CPRA), you may have the right to access, correct, delete, restrict, object to, or receive a copy of your personal information, and to opt out of any "sale" or "sharing" — though we do neither.

To exercise any of these, email support@kitpaper.com from your order email (or tell us your order number so we can verify it's you). We'll respond within the time the law requires. Some order records must be kept even after a deletion request, because tax law outranks tidiness. You can also lodge a complaint with your local data protection authority.

9. International transfers

Our providers (including Lemon Squeezy) may process data outside your country, for example in the United States. Where required, transfers rely on appropriate safeguards such as standard contractual clauses.

10. Security

The site is served over HTTPS, payments run through established processors, and downloads use short-lived magic buttons instead of passwords. No method is 100% secure, but we choose reputable providers and collect as little as possible — data we don't hold can't leak.

11. Children

ClearLoop and this site are not directed at children under 16, and we don't knowingly collect their data. If you believe a child has provided us personal information, email us and we'll delete it.

12. Changes to this policy

If we change this policy, we'll update the date at the top of this page. If a change materially affects how we handle existing orders, we'll make reasonable efforts to let affected customers know.

13. Contact

Questions, requests, or worries about any of this: support@kitpaper.com. A real person reads it.